Privacy Policy

Privacy Policy

Effective Date:23/02/2026

Welcome to **Rondela Services Private Limited** ("we," "us," "our," or "Company"), accessible at [https://rondelaservices.in](https://rondelaservices.in). We are a multi-service provider offering solutions across Retail & Franchise, Real Estate, Interior Designing, Education & Training, E-commerce, Logistics & Supply Chain, Corporate Management, Information Technology, HR & Recruitment, and Manufacturing. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or otherwise interact with us. By accessing our website or engaging our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information depending on the service(s) you engage with us for:

1.1 Personal Information You Provide

• Name, email address, phone number, postal address
• Company/business name, designation, and industry
• Billing and payment details
• Identity/KYC documents (e.g., PAN, GST, Aadhaar) where required for compliance, vendor onboarding, or contractual purposes
• Resume/CV, work history, and educational qualifications (for HR & Recruitment or Education & Training services)
• Property details, floor plans, or site information (for Real Estate, Office Setup, and Interior Designing services)
• Business and operational data (for Corporate Management, Logistics, and Manufacturing services)

1.2 Information Collected Automatically

• IP address, browser type, device information, operating system
• Pages visited, time spent, referring URLs, and click patterns
• Cookies and similar tracking technologies (see Section 6)

1.3 Information from Third Parties

• Information from business partners, vendors, franchise partners, recruitment platforms, payment gateways, or referral sources, where applicable.

2. How We Use Your Information

We use the information collected for purposes including:

1. Providing, operating, and improving our services across all business verticals listed above.
2. Processing franchise, retail, real estate, or vendor inquiries and transactions.
3. Delivering project management, compliance management, and vendor management services to corporate clients.
4. Facilitating recruitment, candidate shortlisting, and HR advisory services.
5. Managing e-commerce orders, logistics, and supply chain operations.
6. Communicating with you regarding inquiries, proposals, contracts, invoices, and support.
7. Sending updates, newsletters, or promotional communications (with opt-out options).
8. Complying with legal, regulatory, tax, and contractual obligations.
9. Detecting and preventing fraud, unauthorized access, or misuse of our services.
10. Conducting internal analytics to improve website performance and service quality.

3. Legal Basis for Processing

We process personal data on one or more of the following grounds:

• Consent – Where you have given us your explicit consent to process your personal information for a specific purpose.
• Performance of a Contract – Processing necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Compliance with a Legal Obligation – Processing required to comply with applicable laws, regulations, tax requirements, or legal obligations.
• Legitimate Business Interests – Processing necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms.

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with:

• Service Delivery Partners — e.g., interior design contractors, logistics partners, recruitment consultants, IT vendors — strictly for fulfilling the engaged service.
• Group Entities and Affiliates, where relevant to service delivery.
• Regulatory Authorities and Government Bodies, where required by law (e.g., compliance and taxation matters).
• Professional Advisors such as auditors, legal counsel, or consultants under confidentiality obligations.
• Payment Processors and Financial Institutions, for billing and transaction purposes.
• Franchise or Business Partners, only with your consent, for franchise/retail solution inquiries.

5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes described in this policy.
• Meet contractual, legal, tax, or regulatory requirements.
• Resolve disputes and enforce our agreements.

Retention periods vary by service line (e.g., recruitment records, vendor contracts, compliance documentation) and are determined based on applicable law and business necessity.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences.
• Understand how visitors use our website.
• Improve site functionality and user experience.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

7. Data Security

We implement appropriate technical and organizational measures — including access controls, encryption where applicable, and secure storage practices — to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details provided in Section 12.

9. Third-Party Links

Our website and services may contain links to third-party websites (e.g., partner sites, payment gateways). We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their respective privacy policies before sharing any personal information.

10. Children's Privacy

Our services are intended for businesses and individuals above the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal data, please contact us so that we can take appropriate action, including the removal of such information where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below: